Privacy Policy – joo247 Pakistan Betting Platform

This Privacy Policy applies to all users of the joo247 platform — including the website at joo247.app, the joo247 mobile app, and any services connected to them. joo247 is designed for players in Pakistan, and all references to payments and transactions in this policy relate to Pakistani Rupees (PKR).

We want to be straightforward with you about data. A betting and gaming platform necessarily collects personal information to function — for account creation, identity verification, payment processing, and fraud prevention. This policy tells you exactly what that means in practice: what we collect, how we use it, who can see it, and what you can do about it.

By registering an account or using any part of joo247, you confirm that you have read and understood this Privacy Policy. If you do not agree, please do not use the platform.

1 What Information We Collect

The information joo247 collects falls into three broad categories: information you provide directly, information generated by your activity on the platform, and technical information collected automatically.

2 How We Collect Your Information

joo247 collects information through the following means:

• Registration form: When you create an account, you provide your name, contact details, and date of birth directly.
• Identity verification: When completing KYC, you upload supporting documents such as your CNIC. This is reviewed by our verification team and then stored securely.
• Deposit and withdrawal requests: Payment details are collected each time you initiate a financial transaction through JazzCash, Easypaisa, Raast, bank transfer, or card.
• Platform activity: Your betting history, game sessions, and account actions are logged automatically as you use joo247.
• Device and browser: Technical data such as your IP address, device model, and browser type is collected automatically when you access the platform.
• Cookies and similar technologies: See Section 6 for full details on how joo247 uses cookies.
• Customer support interactions: When you contact us via live chat or email, the content of those communications is recorded to help resolve your issue and improve our service.

3 How We Use Your Information

joo247 uses the information collected for the following purposes:

• Running your account: Processing your registration, maintaining your balance, recording bets and game results, and managing account settings.
• Processing payments: Executing PKR deposits via JazzCash, Easypaisa, Raast, or bank transfer, and processing withdrawal requests back to your nominated payment method.
• Identity verification: Confirming that you are who you say you are, that you are aged 18 or above, and that your payment method belongs to you.
• Fraud prevention and security: Detecting unusual login activity, identifying potential multi-account violations, and preventing money laundering or other prohibited conduct.
• Responsible gaming: Monitoring activity patterns that may indicate problem gambling and applying limits or self-exclusion when requested.
• Customer support: Investigating and resolving disputes, answering questions, and processing complaints.
• Platform improvement: Analysing how the platform is used to fix bugs, improve load times, and develop new features that Pakistani players actually want.
• Legal obligations: Retaining records as required by applicable laws and regulations.

4 Sharing Your Information

joo247 does not sell your personal data. We share your information only in the following limited circumstances:

• Payment providers: When you make a deposit or request a withdrawal, your payment details are shared with the relevant provider — JazzCash, Easypaisa, Raast, or your bank — only to the extent necessary to complete the transaction.
• Identity verification partners: If joo247 uses a third-party KYC service to verify your identity documents, your CNIC and associated data may be processed by that service under strict confidentiality agreements.
• Fraud prevention services: Technical data such as IP addresses and device fingerprints may be shared with fraud detection partners to protect the platform and all players on it.
• Legal requirements: If joo247 receives a valid legal request — such as a court order — requiring disclosure of your data, we will comply to the extent required by law. We will notify you where we are legally permitted to do so.
• Business transfers: In the event that joo247's business is transferred or acquired, your data may form part of that transaction. You will be notified before your data becomes subject to a different privacy policy.

All third parties who handle your data on joo247's behalf are required to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared.

5 Payment Data & PKR Transactions

All financial transactions on joo247 are conducted in Pakistani Rupees (PKR). Payment methods currently supported include JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets listed on the deposit page.

When you initiate a payment, joo247 collects the reference details needed to identify and reconcile the transaction. Full payment credentials — such as your JazzCash PIN or card CVV — are never stored on joo247 servers. These are handled directly by the respective payment provider using their own security infrastructure.

• Payment account details (e.g., Easypaisa mobile number, bank account number) are stored only to facilitate future transactions and to verify that withdrawals go back to your own account.
• Transaction records — amounts, dates, reference numbers — are retained as part of your account history for dispute resolution and record-keeping purposes.
• joo247 does not accept or store third-party payment details. All payment methods must be registered in your own name.

6 Cookies & Tracking Technologies

joo247 uses cookies and similar technologies to keep the platform working properly and to understand how players use it. Here is a plain-language breakdown of the types of cookies in use:

• Essential cookies: Required for basic platform functions — keeping you logged in, remembering your language preference, and maintaining your session securely. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help joo247 understand which pages are visited most, how long sessions last, and where players encounter problems. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect suspicious activity such as rapid repeated login attempts or unusual betting patterns that may indicate fraud or account compromise.
• Preference cookies: Remember your display settings and other customisations so you do not have to reset them on every visit.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use the platform. Analytics and preference cookies can generally be disabled without affecting core functionality.

7 Data Retention

joo247 retains your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account information: Retained for the duration of your account and for up to five years after account closure, to support dispute resolution and legal obligations.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years in line with standard financial record-keeping practice.
• Identity verification documents: CNIC and related documents are retained for as long as required by the account verification process and applicable legal obligations.
• Support communications: Chat and email records are retained for up to two years after the conversation is closed.
• Technical and activity logs: Typically retained for 12 to 24 months and then anonymised or deleted.

When data is no longer needed for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8 How We Protect Your Data

joo247 takes data security seriously. The following measures are in place to protect your personal information:

• Encryption in transit: All data exchanged between your device and joo247 servers is encrypted using HTTPS/TLS protocols. This applies to login, registration, deposits, withdrawals, and all other platform interactions.
• Encrypted storage: Sensitive data including identity documents and payment references is stored in encrypted form on secured servers.
• Access controls: Access to personal data within the joo247 team is restricted on a need-to-know basis. Staff who handle user data are subject to confidentiality obligations.
• Account security: Your account is protected by your password. joo247 recommends using a strong, unique password. You are responsible for keeping your login credentials private.
• Fraud monitoring: Automated systems monitor accounts and transactions for signs of compromise or prohibited activity around the clock.

No system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal information, joo247 will notify affected users as quickly as practicable and take immediate steps to contain and investigate the incident.

9 Your Rights Over Your Data

As a joo247 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] with your account username and the specific request.

10 Minors and Under-18 Users

joo247 is strictly an adult platform. Registration is only permitted for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.

During registration, you are required to confirm your date of birth. joo247 may request identity document verification at any point to confirm that a player meets the minimum age requirement. If we discover that an account has been registered by someone under 18, the account will be closed immediately, all funds will be returned to the payment source, and any winnings accumulated will be forfeited.

If you are a parent or guardian and believe that a minor has created an account on joo247, please contact us immediately at [email protected] so we can investigate and close the account.

11 Changes to This Privacy Policy

joo247 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or changes in applicable laws and regulations. When we make updates, the revised policy will be published on this page with a new "Last Updated" date.

For significant changes — such as new categories of data being collected or new sharing arrangements — we will provide advance notice via email to your registered address or through an in-platform notification. This gives you the opportunity to review the changes before they take effect.

Your continued use of joo247 after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and contact support to request account closure.

We recommend bookmarking this page and checking it periodically, particularly before making significant transactions or when you receive a notification about a policy update.

12 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how joo247 handles your personal information, our support team is available 24/7.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available through the joo247 website and mobile app at any time
• FAQ: Visit our FAQ page for answers to common privacy questions

When submitting a data rights request by email, please include your registered username and a clear description of what you are requesting. We aim to respond to all privacy-related requests within 30 days. If your request is complex or involves a large volume of data, we will let you know if additional time is needed.